Terms of Service

Effective Date: August 16, 2026

Welcome to SOUL. These Terms of Service (“Terms”) govern your access to and use of the SOUL website, products, services, and any purchases made through our online store. By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please discontinue use of our website.

At SOUL, we’re committed to creating a premium shopping experience built on trust, transparency, and respect for our customers. These Terms are designed to clearly explain our policies and protect both you and our business.

1. Eligibility

By using this website, you represent and warrant that:

You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
You have the legal authority to enter into these Terms.
Any information you provide is truthful, accurate, and current.
You will use this website only for lawful purposes.

2. Products & Availability

We strive to accurately display our products, including colors, sizing, materials, and descriptions. However, actual product appearance may vary due to individual monitor settings, mobile devices, lighting, and photography.

All products are subject to availability.

SOUL reserves the right to:

Modify or discontinue products at any time.
Limit purchase quantities.
Correct product descriptions or specifications.
Update product information without prior notice.

3. Pricing & Sales Tax

Unless otherwise stated, all prices are displayed in U.S. Dollars (USD).

Applicable sales tax will be calculated and collected where required by law.

Although we make every effort to ensure pricing accuracy, errors may occasionally occur. We reserve the right to correct pricing or typographical errors and to cancel or refuse orders affected by such errors. If payment has already been processed, we will promptly issue a refund to the original payment method.

4. Orders & Fraud Prevention

Placing an order does not guarantee acceptance.

SOUL reserves the right to refuse, limit, or cancel any order for reasons including, but not limited to:

Suspected fraud
Unauthorized or illegal transactions
Product availability
Pricing or inventory errors
Duplicate orders
Orders that appear to be placed for resale or commercial distribution
Violations of these Terms

To protect our customers and business, we may verify billing information, shipping information, payment methods, or customer identity before processing an order.

5. Payment

Payment is required at the time an order is placed.

By submitting payment information, you represent that:

You are authorized to use the selected payment method.
All billing information is accurate and complete.

Payments are securely processed by trusted third-party payment providers. SOUL does not store full payment card information.

6. Shipping

Shipping estimates are provided for convenience and are not guaranteed.

Delivery times may vary due to factors beyond our reasonable control, including carrier delays, weather events, customs processing, inventory availability, supply chain disruptions, or other unforeseen circumstances.

Please review our Shipping Policy for complete shipping information.

7. Returns & Exchanges

Returns, exchanges, and refunds are governed by our Return & Exchange Policy, which is incorporated into these Terms by reference.

Please review that policy prior to making a purchase.

8. Promotions & Discounts

From time to time, SOUL may offer promotional pricing, discount codes, giveaways, rewards, or limited-time offers.

Unless otherwise stated:

Promotions cannot be combined.
Promotional codes have no cash value.
Promotions may expire without notice.
We reserve the right to modify, suspend, or terminate promotions at our discretion.

9. Product Care

To maximize the life and performance of your SOUL apparel, please follow all care instructions provided on garment labels.

SOUL is not responsible for damage resulting from improper washing, drying, ironing, bleaching, alterations, misuse, accidents, or failure to follow recommended care instructions.

10. Health & Performance Disclaimer

SOUL designs athletic apparel intended to support active lifestyles.

Our products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Any fitness, wellness, or performance-related information provided on this website is offered for general informational purposes only and should not be considered medical advice. Always consult a qualified healthcare professional regarding medical concerns or physical activity limitations.

11. Intellectual Property

All content available on this website—including but not limited to:

SOUL trademarks
Logos
Product names
Product designs
Photography
Videos
Graphics
Website design
Product descriptions
Written content
Marketing materials

is owned by SOUL or used under appropriate license and is protected by applicable intellectual property laws.

No portion of this website may be copied, reproduced, modified, republished, distributed, sold, or otherwise used without our prior written permission.

12. Acceptable Use

You agree not to:

Violate any applicable law.
Interfere with website security.
Introduce viruses or malicious software.
Attempt unauthorized access to our systems.
Scrape or harvest website content without authorization.
Impersonate another person.
Submit fraudulent orders.
Abuse promotions or discounts.
Use the website in a manner that disrupts other users.

13. Reviews, Testimonials & User Content

If you submit reviews, testimonials, photographs, videos, social media content, or other materials to SOUL, you grant us a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, modify, publish, display, and distribute such content in connection with our business, including advertising and promotional materials.

You represent that you own or have permission to share the content you submit.

We reserve the right—but are not obligated—to remove content that is unlawful, misleading, defamatory, abusive, obscene, infringes intellectual property rights, or otherwise violates these Terms.

14. Copyright & Trademark Concerns

If you believe content appearing on our website infringes your copyright or trademark rights, please contact us with sufficient detail so we can investigate and respond appropriately.

15. Accuracy of Information

Although we strive for accuracy, we do not guarantee that all website information—including product descriptions, pricing, availability, images, specifications, or other content—is always complete, current, or error-free.

We reserve the right to correct errors or omissions without prior notice.

16. Disclaimer of Warranties

To the fullest extent permitted by applicable law, this website and all products and services are provided on an “as is” and “as available” basis.

SOUL disclaims all express and implied warranties, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement, except where such warranties cannot legally be excluded.

17. Limitation of Liability

To the fullest extent permitted by law, SOUL shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from your use of the website, products, or services.

Where permitted by law, SOUL’s total liability shall not exceed the amount paid for the applicable order giving rise to the claim.

Nothing in these Terms limits rights that cannot legally be waived under applicable law.

18. Force Majeure

SOUL shall not be responsible for delays or failures in performance caused by events beyond our reasonable control, including natural disasters, severe weather, fire, governmental actions, labor disputes, pandemics, transportation interruptions, internet outages, cybersecurity incidents, or supply chain disruptions.

19. Indemnification

You agree to defend, indemnify, and hold harmless SOUL, its owners, employees, officers, affiliates, contractors, and service providers from any claims, liabilities, damages, losses, costs, or expenses arising from your misuse of the website or violation of these Terms.

20. Third-Party Services

Our website may contain links to or integrate third-party services, including payment processors, shipping providers, social media platforms, analytics providers, or embedded applications.

SOUL is not responsible for the content, availability, accessibility, privacy practices, or policies of third-party services.

21. Electronic Communications

By using our website or providing your contact information, you consent to receive electronic communications from SOUL related to your account, orders, customer service requests, or other transactions, as permitted by applicable law.

Marketing communications are governed by your communication preferences and applicable laws.

22. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

23. Governing Law

These Terms shall be governed by the laws of the State of Idaho, without regard to conflict of law principles.

Unless otherwise required by applicable law, legal proceedings relating to these Terms shall be brought in the appropriate state or federal courts located in Idaho.

24. Dispute Resolution

We encourage customers to contact us first so we can attempt to resolve any concern informally.

If you decide to include an arbitration agreement or class action waiver in the future, this section should be updated by legal counsel to ensure compliance with applicable law.

25. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

26. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return & Exchange Policy, Accessibility Statement, and any other policies expressly incorporated by reference, constitute the entire agreement between you and SOUL regarding your use of our website and purchases.

27. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, website functionality, or legal obligations.

The revised version will be posted on this page with an updated Effective Date. Your continued use of the website after changes become effective constitutes your acceptance of the revised Terms.