We’ve Got Your Order—Now Let’s Get It to You!
At Soul Sport, we know the best part of ordering new athletic wear is putting it on and getting moving. That’s why we work hard to process and ship every order as quickly as possible while making sure it arrives safely.
How Long Will It Take for My Order to Be Processed & Shipped?
We know you’re excited to receive your new Soul Sport gear, and we’re just as excited to get it to you! Orders are typically processed and fulfilled within 1–3 business days (Monday through Friday, excluding holidays). Once your order is on its way, it ships with USPS, and standard delivery times generally range from 3–10 business days, depending on your location. While shipping times are determined by USPS, we work hard to get every order packed and out the door as quickly as possible so you can start enjoying your new athletic wear sooner.
Lost Package
Recura Shipping Protection
At Soul Sport, we know how exciting it is to receive your new gear, and we want you to shop with confidence. That’s why we partner with Recura, an optional shipping protection service that you can add to your order during checkout for a small additional fee.
If you purchase Recura Shipping Protection, your order is protected against eligible lost, stolen, or damaged packages during transit.
What’s Covered?
Lost Packages
Packages that have not received a tracking update for 7 or more business days may qualify as lost.
Stolen Packages
Packages marked as delivered but believed to have been stolen may qualify for coverage if the claim is submitted within 14 days of the delivery date.
Damaged Packages
If your order arrives damaged due to shipping, you may be eligible for coverage by submitting your claim within 14 days of delivery.
How to File a Claim
If you purchased Recura Shipping Protection and believe your package was lost, stolen, or damaged, simply visit the Recura Claims Portal and submit your claim using your:
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First and last name
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Order number
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Reason for your claim
Recura typically reviews claims within 1–2 business days, although additional information may be requested to complete the review.
If You Didn’t Purchase Shipping Protection
If you chose not to add Recura Shipping Protection at checkout and your package is lost or significantly delayed, please contact us as soon as possible. We’ll gladly work with USPS to investigate the shipment and do everything we reasonably can to help. If your package is marked as delivered but cannot be located, we recommend first checking around your property, with neighbors, or contacting your local USPS office before reaching out to us.
At Soul Sport, we’re committed to making your experience a great one—from the moment you place your order to the day your gear arrives.