Returns & Exchanges
At SOUL, we stand behind the quality of every product we make. If you’re not completely satisfied with your purchase, we’re here to help.
Return Eligibility
Eligible items must be postmarked for return within 30 days of the original order date.
To qualify for a return, your item must:
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Be submitted for return within 30 days of your order date.
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Be in new, unused condition.
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Include all original packaging and tags.
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Not be marked as Final Sale.
Final Sale items cannot be returned or exchanged.
Please note that SOUL reserves the right to deny refunds for items returned outside the 30-day return window or items that show signs of wear, use, damage, or are missing original packaging.
Original shipping charges, shipping protection, and any applicable return shipping fees are non-refundable.
Start a Return
Returns can be started through our online Returns Portal.
Simply enter your order information and follow the prompts to submit your return request.
If you purchased Recura Covered Returns + Shipping Protection (U.S. Only), there is no cost to return your package. Once your return is approved, you will receive a prepaid return label or printer-free QR code through our Returns Portal.
If you did not purchase Recura Covered Returns + Shipping Protection, you can still initiate your return through our Returns Portal. You will receive a prepaid return shipping label or QR code using Recura’s discounted shipping rates. The cost of return shipping will be deducted from your total refund amount.
Please package your item securely, preferably in its original packaging, before shipping it back to us.
Defective or Incorrect Items
If you received a defective, damaged, or incorrect item, please contact SOUL Customer Support before initiating a return through the Returns Portal.
Email soulsupport@soulsport.com with your order number and photos of the item so our team can assist you.
Refunds
Once we receive your return, it will be inspected to ensure it meets our return requirements.
Approved refunds will be processed within 7 business days of receiving your return, once the item passes inspection.
Please allow an additional 3 business days for your financial institution to post the refund to your original payment method.
The eligible product purchase amount will be refunded to the original form of payment.
Original shipping charges and shipping protection are non-refundable.
Lost Returns
If your return is lost during transit, you may be asked to provide a valid tracking number as proof that the package was shipped.
SOUL is not responsible for returns that are lost in transit without valid tracking information.
Exchanges
SOUL does not currently offer direct exchanges.
If you would like a different size, color, or product, simply return your original item and place a new order for the item you’d like.
This allows us to process your return faster and helps ensure your preferred item remains in stock.
International Returns
International customers are responsible for return shipping costs.
Please include the following inside your return package:
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Your full name
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Order number
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A note stating “Return for Refund”
Please ship your return to:
SOUL SPORT
876 E 1000 N
Shelley, ID 83274
USA
Original shipping charges and international return shipping costs are non-refundable.
Need Help?
If you have any questions about your return or exchange, our team is happy to help.
Email: soulsupport@soulsportactive.com
Phone: (208) 557-3655
Return Address
SOUL SPORT
876 E 1000 N
Shelley, ID 83274
USA
Last Updated: September 14, 2026