Privacy Policy

Last updated: August 16, 2026

Soul Sport (”Soul Sport,” “we,” “our,” or “us”) operates this website, online store, and all related content, products, features, and services (collectively, the “Services”). Our store is powered by Shopify, which enables us to securely provide our Services, process orders, and deliver a seamless shopping experience.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, create an account, subscribe to our emails, contact us, or otherwise use our Services. It also explains your rights regarding your personal information and the choices available to you.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect or Process

To provide you with the best possible experience, Soul Sport collects information that helps us operate our Services, fulfill orders, communicate with customers, and improve our website. The information we collect varies depending on how you use our Services and interact with us. Below are the categories of personal information we may collect:

The categories of personal information we may collect include:

Contact Information – such as your name, email address, phone number, billing address, and shipping address.
Payment Information – such as your payment method, payment confirmation, transaction details, and other information needed to securely process your purchase. (Payment card information is processed by our secure payment providers.)
Account Information – including your account login credentials, saved preferences, and account settings if you choose to create an account.
Order & Purchase History – including products you browse, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your previous orders.
Customer Communications – including information you provide when contacting us for customer support, submitting inquiries, leaving reviews, or communicating with us through email, chat, or social media.
Device & Technical Information – including your IP address, browser type, device information, operating system, network information, and other technical identifiers collected when you use our Services.
Website Activity – including how you interact with our website, such as pages visited, products viewed, search history, time spent on our Services, and other browsing activity that helps us improve your shopping experience.

Personal Information Sources

We collect personal information from several different sources depending on how you interact with Soul Sport.

These sources include:

Information You Provide – Information you choose to share with us when you place an order, create an account, subscribe to our emails, contact customer support, enter a promotion, or otherwise interact with us.
Information Collected Automatically – Information gathered through your device and browser when you visit or use our website, including through cookies and similar technologies that help us improve website performance and your shopping experience.
Service Providers – Information collected or processed by trusted third-party providers who help us operate our business, such as payment processors, shipping partners, website hosting providers, and analytics services.
Business Partners & Third Parties – Information we may receive from advertising partners, social media platforms, analytics providers, or other third parties that support our marketing efforts or help us better understand how our Services are used.

How We Use Your Personal Information

We use your personal information to operate our business, provide our Services, and improve your experience with Soul Sport. Depending on how you interact with us, we may use your information for the following purposes:

Providing Our Services – To process payments, fulfill and ship orders, manage your account, facilitate returns and exchanges, remember your preferences, and provide a personalized shopping experience.
Marketing & Promotions – To send promotional emails, special offers, product updates, and other marketing communications if you have chosen to receive them. We may also use your information to show you relevant advertisements based on your interactions with our website.
Security & Fraud Prevention – To protect our customers, website, and business by verifying transactions, detecting fraudulent or unauthorized activity, maintaining account security, and helping ensure a safe shopping experience.
Customer Support & Communication – To respond to your questions, provide customer support, notify you about your orders or account, and communicate with you regarding our Services.
Legal & Business Obligations – To comply with applicable laws and regulations, respond to lawful requests from government authorities, enforce our policies and Terms of Service, resolve disputes, and protect the rights, property, and safety of Soul Sport, our customers, and others.

How We Disclose Personal Information

We may share your personal information with trusted third parties when necessary to operate our business, provide our Services, fulfill your orders, or comply with legal obligations. We only share information for legitimate business purposes and in accordance with this Privacy Policy.

Your personal information may be shared with:

Service Providers – Including Shopify, payment processors, shipping carriers, website hosting providers, customer support platforms, analytics providers, and other vendors who help us operate our business.
Marketing & Advertising Partners – To help us promote Soul Sport, measure the effectiveness of our marketing campaigns, and, where permitted by law, provide advertisements that may be relevant to your interests. You may have the right to opt out of certain targeted advertising depending on your location.
Third Parties You Choose to Interact With – When you request that we share your information, such as to complete a shipment, use a third-party payment option, sign in through a third-party service, or interact with social media features.
Business Transactions – If Soul Sport is involved in a merger, acquisition, sale of assets, financing, or similar business transaction, your personal information may be transferred as part of that transaction, subject to applicable law.
Legal & Regulatory Requirements – When required to comply with applicable laws, legal processes, court orders, or requests from government authorities, or when necessary to protect the rights, property, safety, or security of Soul Sport, our customers, or others.

Relationship with Shopify

Soul Sport’s online store is powered by Shopify, which provides the ecommerce platform that enables us to sell our products and deliver our Services. To operate our website, process transactions, fulfill orders, and provide a secure shopping experience, Shopify collects and processes certain personal information on our behalf. (Shopify Help Center)

When you browse our website, place an order, create an account, or otherwise interact with our Services, the information you provide may be transmitted to and processed by Shopify and its trusted service providers. This information may include your contact information, order details, payment information, device information, and website activity, as necessary to provide and support our Services. Shopify may also process certain technical information, such as information collected through cookies and similar technologies, to help maintain the functionality, security, and performance of our online store. (Shopify)

Because Shopify operates a global commerce platform, your personal information may be processed or stored in countries other than your own. Where applicable, Shopify implements safeguards designed to protect personal information when it is transferred internationally. (Shopify Help Center)

Shopify may also provide tools and enhanced features that help merchants like Soul Sport improve store performance, personalize customer experiences, analyze website activity, and better understand how customers interact with our Services. These features may involve Shopify processing information collected through your interactions with our store in accordance with its own privacy practices. (Shopify Help Center)

To learn more about how Shopify collects, uses, and protects your personal information, please review the Shopify Consumer Privacy Policy:

You can also learn more about your privacy rights and available privacy choices through the Shopify Privacy Portal:

Third-Party Websites and Links

Our Services may include links to third-party websites, applications, or online services that are not owned or operated by Soul Sport. If you choose to visit these third-party sites, we encourage you to review their privacy policies, terms, and security practices before providing any personal information.

Soul Sport is not responsible for the privacy practices, content, or security of third-party websites or services. Any information you choose to share with those third parties is governed by their own privacy policies, not this Privacy Policy. The inclusion of a link on our website does not imply that we endorse or are responsible for the content, products, or services offered by those third parties.

Children’s Privacy

Soul Sport’s Services are not intended for children, and we do not knowingly collect personal information from individuals who are under the age of majority in their jurisdiction. If we become aware that we have collected personal information from a child without appropriate authorization, we will take reasonable steps to delete that information.

If you are a parent or legal guardian and believe your child has provided us with personal information, please contact us using the information provided in the Contact section of this Privacy Policy so that we can review and address your request.

Security and Retention of Personal Information

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmitting information over the internet or storing electronic data is completely secure, and we cannot guarantee the absolute security of your personal information. We encourage you not to transmit sensitive or confidential information through unsecured methods of communication.

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing our Services, maintaining your account, processing transactions, complying with applicable legal obligations, resolving disputes, enforcing our agreements, and protecting the legitimate interests of Soul Sport. When retention is no longer required, we will securely delete, anonymize, or otherwise dispose of your personal information in accordance with applicable law.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information under applicable privacy laws. These rights may vary based on your location and are subject to legal exceptions and limitations.

Your rights may include:

Right to Access – Request access to the personal information we hold about you.
Right to Correct – Request that we correct inaccurate or incomplete personal information.
Right to Delete – Request that we delete your personal information, subject to applicable legal requirements.
Right to Data Portability – Request a copy of your personal information in a portable format or, where applicable, request that it be transferred to another organization.
Right to Opt Out of Targeted Advertising – Depending on your location, you may have the right to opt out of the use or sharing of your personal information for targeted advertising purposes.
Right to Restrict or Object to Processing – Where permitted by law, you may request that we restrict or object to certain uses of your personal information.
Right to Withdraw Consent – If we process your personal information based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before your consent was withdrawn.
Marketing Preferences – You may unsubscribe from promotional emails at any time by clicking the “Unsubscribe” link included in our marketing emails. Even if you opt out of marketing communications, we may still send you important service-related communications, such as order confirmations, shipping updates, or account notifications.

To exercise any of these rights, please contact us using the information provided in the Contact Us section of this Privacy Policy. We may request information to verify your identity before processing your request, as required or permitted by law. In certain circumstances, you may also authorize another person to submit a request on your behalf, subject to applicable legal requirements.

For more information about how Shopify processes personal information and the privacy rights available through Shopify, please visit the Shopify Privacy Portal.

Complaints

If you have any questions or concerns about how Soul Sport collects, uses, or processes your personal information, we encourage you to contact us using the information provided in the Contact Us section below. We will review your concern and make every reasonable effort to resolve it promptly.

Depending on where you live, you may also have the right to appeal our decision or submit a complaint to your local data protection authority. If you reside in the European Economic Area (EEA), you can find a list of the relevant data protection authorities here.

International Transfers

Your personal information may be transferred to, stored, or processed in countries other than the one in which you reside. These transfers may occur because we work with trusted service providers, including Shopify and other business partners, that operate globally.

Where required by applicable law, including for transfers outside the European Economic Area (EEA) or the United Kingdom, we will rely on appropriate legal safeguards, such as the European Commission’s Standard Contractual Clauses or other recognized transfer mechanisms, to help protect your personal information during international transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, the Services we provide, or applicable legal and regulatory requirements. When we make changes, we will post the updated Privacy Policy on this page, revise the Effective Date at the top of this Policy, and provide any additional notice required by applicable law.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.